Monitor
Mystery checks, where we contact your business as a customer would, plus a review of your business conversations and a report every two weeks.
Starting from per month
Request Monitor
Sustain
CX Management
Independent oversight of your customer experience, every month.
We keep watching so good service stays good. Whether your service is handled by people, automation or both, we review it, score it and tell you what is improving and what is slipping.
Is this for you?
- You have improved service and want it to stay that way
- You want an outside view of how your team is really doing
- You need a regular picture of complaints and customer behaviour
What you get
- Mystery checks that show what customers really experience
- Regular conversation reviews and service quality scoring
- Complaint and repeat contact analysis
- Escalation and response quality checks
- A CX report every two weeks: what is working, what is getting worse and what to do next
- Updates to your Quick Reply Library, Academy scenarios or AutoCX where relevant
Pick the option that works best for your business
Two options, depending on whether you want us watching or actively improving.
Manage and Optimise
Everything in Monitor, plus deeper service scoring, escalation reviews, updates to your replies and procedures, behaviour and retention insights, and a periodic strategy review. Includes 20% off Ehen! Academy whenever your team needs training.
Starting from per month
Request Manage and OptimiseHow it works
Agree the scope
We agree which channels, teams and measures matter most.
Check and review
We run mystery checks and review your conversations.
Report
You get a clear report every two weeks.
Improve
We update replies, training and automation as needed.
CX Management is oversight of customer experience quality. It is not general management consulting.
Ready to start with CX Management?
Talk to us about CX ManagementOther services
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