Book a Snapshot
Understand

CX Audit

See exactly what your customers are going through.

We review your real customer conversations, journey, response times and escalations, then show you where service is breaking, what it is costing you and what to fix first.

Book a CX SnapshotSee options and pricing

Is this for you?

  • You know something is wrong with customer service but not exactly what
  • Customers keep following up, complaining or going quiet
  • You want evidence before investing in training or automation

What you get

  • A review of real customer conversations across your channels
  • A map of your customer journey from first contact to resolution
  • Your top service failures and recurring friction points
  • Quick wins you can apply immediately, and longer term fixes
  • A clear recommendation for what to do next

Pick the option that works best for your business

Three levels. Most businesses start with a Snapshot.

A quick first look

CX Snapshot

Selected conversation review, customer journey review, major service gaps, top recurring issues, quick wins and a concise findings report.

Starting from 

Request CX Snapshot
A deep review

Full CX Audit

Everything in the Snapshot, plus a review across all your channels, escalation analysis, a review of customer facing policies and scripts, a journey map, a baseline CX score and prioritised recommendations.

Starting from 

Request Full CX Audit
Every quarter

CX Health Check

A lighter repeat review that tracks what has improved, what has slipped and any new patterns in how customers behave.

Starting from per quarter

Request CX Health Check

How it works

  1. Tell us about your business

    Answer a few quick questions so we understand your team and your customers.

  2. Share conversations

    You share a selection of real customer conversations. Personal details can be removed.

  3. We review

    We study the conversations, your journey and your response patterns.

  4. You get the findings

    A clear report with what is broken, what to fix first and your recommended next step.

Everything you share is treated as confidential and used only for your review.

Ready to start with CX Audit?

Book a CX Snapshot

Other services

Every service stands on its own, and they work even better together.

Equip

Ehen! Academy

Training, certification and monthly refreshers for your customer facing staff.

Learn moreAutomate

AutoCX

Automated customer service connected to your systems, with handoff to your team.

Learn moreSustain

CX Management

Monthly oversight that keeps your customer experience on track.

Learn more