Core
Audit, service standard, core training, scenarios, assessments, certification, Quick Reply Library and a monthly refresher.
Setup from plus per month
Request Core
EquipStaff Handled
Ehen! Academy
A team that knows what good service looks like, and delivers it.
Training built from your real customer problems, not generic theory. Your customer facing staff learn, practise with real scenarios, pass an assessment and keep improving every month.
Is this for you?
- Your staff are polite but inconsistent
- Different people give customers different answers
- New hires learn on the job, with customers paying the price
- You want service standards that actually stick
What you get
- A company service standard: tone, response times, ownership and escalation rules
- Training modules built around your own customer problems
- Scenario based practice, such as "a customer paid 10 days ago and is still waiting"
- Assessments and the Ehen! Service Ready Certification
- A Quick Reply Library for delays, refunds, complaints, payment issues and more
- Monthly refreshers, new scenarios and reassessment
Preview a training
This is what your team sees. Every scenario is built from situations your customers actually face, and every answer comes with the reasoning behind it.
Sample programme
- Your service standardWhat good service means at your company
- Handling delaysUpdates, ownership and next steps
- Complaints and recoveryTurning a bad moment around
- Written communicationClear, warm WhatsApp and email replies
- Escalation judgementWhen and how to hand over
- AssessmentPass to become Service Ready
Module 2: Handling delaysScenario 1 of 8
A customer paid for an installation 10 days ago. It still hasn't happened, and this is their fourth message: "Nobody has told me anything. I work from home and I'm close to cancelling."
What should you reply?
Pick the option that works best for your business
Chosen by the size of your customer facing team. Every package starts with an audit, so training is built on your real gaps.
Growth
Everything in Core, plus more custom scenarios, role based tracks, new hire onboarding, monthly assessments and deeper performance reporting.
Setup from plus per month
Request GrowthScale
Everything in Growth, plus multiple teams, role specific learning paths, larger scenario libraries, team lead calibration and more frequent updates.
Setup from plus per month
Request ScaleCustom
Built around your team size, roles, learning paths and complexity.
PricingTailored to youAgreed after a consultation
Request CustomHow it works
Audit
We start by reviewing your real customer conversations and gaps.
Build
We create your service standard, training and Quick Reply Library.
Train and certify
Staff complete the training, scenarios and assessment before they are service ready.
Reinforce
Every month we refresh, add new scenarios and reassess.
The monthly subscription is not access to old courses. Every month we reinforce or update something, so good service becomes a habit.
Ready to start with Ehen! Academy?
Talk to us about Ehen! AcademyOther services
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