AutoCX
Customer service that responds, resolves and learns at scale.
AutoCX is customer service infrastructure, not just a chatbot. It answers routine questions instantly, hands complex ones to your people with the full context, and turns every conversation into useful customer data.
Is this for you?
- You get more messages than your team can handle well
- Customers wait for answers that never change
- Customer history is scattered or lost
- You want to know what customers ask for, complain about and buy
What you get
- A service agent on the channels your customers use: website, WhatsApp, app or others
- A knowledge system with your policies, products, prices and service rules
- Clear handoff to your team for angry customers, disputes or special requests
- Connection to your CRM or helpdesk, with full customer history
- Reporting on demand, complaints, conversion and retention signals
How far can AutoCX go?
Automation can be simple or it can run deep. See what is possible, think about how far you want to go, then we'll shape it with you in an in depth conversation.
- Answer
Your agent replies instantly to routine questions about products, prices, hours, locations and policies, and hands anything else to your team.
- Act
It takes real actions: bookings, orders, order tracking, complaints, returns and follow ups, with clear rules for when a person steps in.
- Connect
Every conversation flows into your CRM or helpdesk, so each customer has a full history and your team never asks them to repeat themselves.
- Learn
Across channels and systems, you see what customers ask for, complain about and buy, with demand trends and early signs of who might leave.
Pricing is tailored to you. It depends on your channels, your systems and how far you want automation to go. We agree it after our conversation.
Book an AutoCX consultationHow it works
In depth conversation
We learn your customers, channels, systems and goals, and agree how far automation should go.
Build
We set up the agent, knowledge, workflows and handoff rules.
Launch
We go live, test with real customers and adjust.
Manage
We monitor, update knowledge and improve every month.
Third party costs such as WhatsApp, CRM licences, AI usage and hosting are paid directly by you and are not included in Ehen! fees. Forecasting is only offered when there is enough reliable history to support it.
Ready to start with AutoCX?
Book an AutoCX consultationOther services
Every service stands on its own, and they work even better together.
CX Audit
See exactly where your customer service is breaking, and what to fix first.
Learn moreEquipEhen! Academy
Training, certification and monthly refreshers for your customer facing staff.
Learn moreSustainCX Management
Monthly oversight that keeps your customer experience on track.
Learn more